Yes! Use the promo code WELCOME5 on your first order to get a special discount.

Return & Refund Policy

Brand: Zunaira.pk
Last Updated: 2026

At Zunaira.pk, we aim to provide high-quality products and a smooth shopping experience. If something isn’t right, our 10-Day Return & Exchange Policy allows you to shop with confidence.

10-Day Easy Return & Exchange

You may request a return or exchange within 10 days of receiving your order.

Eligible reasons include:

• Damaged or defective product
• Wrong item delivered
• Size issue
• Product significantly different from description

Our support team will review your request and assist you with the process.

Return Eligibility Conditions

To qualify for a return or exchange, the following conditions must be met:

• Item must be unused and unworn
• Item must be in original packaging
• All tags and labels must be attached
• Product must not be damaged by the customer
• Request must be made within 10 days of delivery

Zunaira.pk reserves the right to decline returns that do not meet these conditions.

Exchange Policy

We offer easy exchanges for size or product issues.

Exchange Process

1. Contact our support team on WhatsApp or Email.

2. Share your Order Number and product photos.

3. Our team will verify the request.

4. Send the item back according to instructions.

5. Replacement will be shipped once the returned item is received.

📦 Exchange delivery charges may apply.

Refund Policy

After receiving and inspecting the returned item:

• Refund will be processed within 3–7 working days
• Refund method:

• Bank Transfer

• Store Credit

Original shipping charges are non-refundable.

Damaged or Wrong Product

If you receive a damaged or incorrect product:

1. Contact us within 48 hours of delivery.

2. Share clear photos of the product.

3. Our team will arrange a replacement or refund.

Non-Returnable Cases

Returns may not be accepted if:

• Product has been used or washed
• Tags are removed
• Product is damaged after delivery
• Request is made after 10 days
• Product was purchased during a clearance sale (if mentioned)

Order Cancellation

Orders can be cancelled before shipment by contacting our support team.

Once the order has been shipped, it cannot be cancelled but may qualify for return according to this policy.

Fraud Prevention

To maintain fair use of our policy:

Zunaira.pk reserves the right to refuse returns from accounts that show unusual or excessive return activity.

Contact Us

For return or exchange requests:

📞 WhatsApp / Phone: 0309 9843156
📧 Email: zunaira.pkofficial@gmail.com

Our support team will assist you as soon as possible.

Customer Satisfaction Promise

At Zunaira.pk, we believe in building long-term trust with our customers by offering:

✔ Quality products
✔ Honest service
✔ Easy return policy
✔ Reliable customer support

Your satisfaction is our priority. 💖

Shipping fee is Rs. 250 nationwide.
Free shipping on orders above Rs. 2,999. ✅

Shipping Policy

At Zunaira.pk, we deliver all over Pakistan.

Delivery Time

• Karachi: 2 – 3 working days

• Other Cities: 3 – 5 working days

Delivery times may vary during sales or public holidays.